Glasgow Pavilion

The Pavilion Theatre has firmly maintained its reputation as Glasgow’s number one variety theatre. With a distinctive reverence for tradition and an appetite for the highest quality entertainment, it remains the last stronghold of a long music hall tradition.

Duties for this role will include:

1. Serveing all alcohol, beverage and food products in line with set policies and procedures, across all service points.
2. Operation of all till points and knowledge of all required functions pertaining to the till/sales systems.
3. A flexible attitude towards the operation of all points of sale and the ability to move between stations when on duty. You will be required to work across Bar, Restaurant, Kiosk and Merchandise areas.
4. Always welcoming all customers and visitors into the building. This includes general guidance, way-finding for customers and answering queries.
5. Active upselling as part of every appropriate transaction.
6. Assist in maintaining the highest standards of service and customer care within the whole theatre.
7. Establish a visible and accessible staff profile throughout the theatre in order to foster good relations and to provide support, advice and assistance to all visitors.
8. Uphold expected standards of cleanliness within all venue areas in accordance with company policies and procedures.

A more comprehensive list of duties it included with the job description

Essential

1. A passion for providing excellent customer service
2. Lively, articulate and engaging spoken communication and an excellent manner when dealing with the public, visitors, and colleagues within The Pavilion.
3. Experience of accurate cash handling, banking and implementing cash handling procedures
4. Ability to respond flexibly to changing business needs and demands and to work calmly and effectively under pressure
5. A proven track record demonstrating reliability and good timekeeping
6. A ‘can-do’ attitude and a positive, flexible approach to the job role, work colleagues and peers
7. Ability and willingness to work not only during the weekday daytimes, but also, as required within the Hospitality Team rota, in the evenings, at weekends, Bank Holidays and Christmas Holidays.
8. A presentable, professional and approachable manner which sets an example for others to follow.
   
   Other
9. Ability to undertake bar duties
10. Prepared to conform to dress code

Desirable

• Enthusiasm for the performing arts and entertainment
• Previous experience in a busy customer service environment in hospitality
  
  

about trafalgar entertainment 

Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

For You

⭐Discounted theatre tickets

⭐Training and development plans

⭐Hundreds of savings across retailers with TE&ME 

⭐Flexible hours

⭐Access to mental health resources

⭐And much more...

Eligibility criteria applies

KEY INFORMATION

Position Title	Front of House Team Member
Location	Pavilion Theatre
Contract	Zero Hour
Hours	Varied
Annual Leave	Paid at 12.07% of hours worked
Salary	£12.48
Job Description	Download a full Job Description

Details
£12.48 per hour
Location: 121 Renfield St, Glasgow , G2 3AX, GB