Glasgow Pavilion

The Pavilion Theatre has firmly maintained its reputation as Glasgow’s number one variety theatre. With a distinctive reverence for tradition and an appetite for the highest quality entertainment, it remains the last stronghold of a long music hall tradition.

ABOUT THIS ROLE

The main responsibilities will be:

• To be the first point of contact for customers, dealing with queries and escalating where required.

• Effective use and maintenance of the ticketing database and systems

• To sell and promote our products/merchandise as required.

• To undertake an effective stock rotation to ensure products are sold prior to their expiry date and minimise wastage.

• Effective use and maintenance of the ticketing database and systems

• To set up and provide accurate sales reports

• Manage ticket requests from companies, charities, promotions, and membership schemes

• Excellent customer service including dealing with general enquiries, booking tickets and hospitality and maximising sales

• Promoting and achieving membership levels

• Cross training within other departments

• Collaborate with the team to ensure the delivery of events, implement service standards, operating procedures e.g., scanning tickets, showing customers to their allocated seats, housekeeping and setup of our event spaces.

• Keep a high and consistent standard of appearance, ensuring that the theatre’s image is always maintained.

• To liaise with the Venue Manager, ensuring the smooth operation of all hospitality led events.

• To complete any other delegated task that may assist the company in achieving its business objectives, as required by the Customer Experience Manager or Hospitality Manager.

This list of duties is not exhaustive, you may be required to undertake alternative/additional duties which will utilise your skills, experience, and capabilities.

ABOUT YOU

We are looking for individuals that can work as part of a team and individually to achieve and deliver our values: creativity collaboration, excellence, and respect. Key attributes:

• Passion for theatre / live entertainment, knowledge of surrounding area

• An exceptional eye for detail for written & numeracy. Strong communication & listening skills when dealing with guests and all colleagues.

• Willingness to learn new skills.

• Great team spirit

• Strong communication and listening skills when dealing with colleagues, members of the public, key stakeholders and industry colleagues

about trafalgar entertainment 

Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

For You

⭐Discounted theatre tickets

⭐Training and development plans

⭐Hundreds of savings across retailers with TE&ME 

⭐Flexible hours

⭐Access to mental health resources

⭐And much more...

Eligibility criteria applies

KEY INFORMATION