As a Guest Experience Duty Manager at our vibrant theatre venue, you’ll be at the heart of the action, ensuring every guest has an unforgettable experience. You’ll lead a dynamic team, orchestrating seamless operations and creating a welcoming atmosphere that leaves a lasting impression.

In addition to your front-of-house duties, you’ll also manage our stock rooms, ensuring that inventory is well-organised and fully stocked to meet the demands of our busy venue. Your keen eye for detail will ensure that supplies are always available, and your efficient management will keep everything running smoothly behind the scenes.

Your role will be a blend of hospitality and showmanship, as you handle guest enquiries with flair and resolve any issues with a smile. If you thrive in a fast-paced environment and have a passion for delivering top-notch service, join us and be part of the magic that makes our theatre a beloved destination!

Wycombe Swan is the cultural heartbeat of High Wycombe! As one of the UK’s top regional theatres, Wycombe Swan is where creativity knows no bounds and every performance and event is a showstopper.

Spread across three vibrant spaces, Wycombe Swan is celebrated for its eclectic and top-tier productions and events. From dazzling West End musicals and laugh-out-loud comedies to enchanting family shows, as well as immersive dining events, parties and community events. Our unwavering commitment to excellence makes us a beloved destination for both performers and audiences alike.

Join our team and be part of a legacy that brings joy, inspiration, and unforgettable experiences to thousands of patrons each year.

A self-motivated individual with a genuine passion for Theatre and Live Entertainment, who will be confident in dealing with members of the public, have a professional, courteous and ‘can do’ attitude to work and have a strong a passion for delivering excellent customer service. Someone that can collaborate as part of a team and work independently, to achieve and deliver our values: creativity, collaboration, excellence, and respect.

• Passion for theatre / live entertainment
• Hands-on bar and waiting experience within a busy hospitality service environment.
• Proven experience as a successful supervisor, leader and motivator of a busy hospitality team.
• Proven experience of successfully delivering a high standard of customer service within a quality hospitality operation.
• A working knowledge and understanding of current Food Hygiene and Health and Safety legislation, rules and regulations.

KEY RESPONSIBILITIES

• In collaboration with the General Manager and the venue’s senior management team, uphold the conditions of the venue’s licenses.
• Play a key role in ensuring that Wycombe Swan is a welcoming venue offering outstanding service to all customers, visitors and staff across all events and spaces.
• Sustain positive cross-departmental working relationships, ensuring effective communication and support.
• Support and motivate casual staff to ensure they deliver consistently excellent customer service.
• Actively lead food and beverage service ensuring the guest experience is positive. Maintain a constant management presence throughout key service times and proactively drive sales through excellent leadership.
• Act as Duty Manager for the building on a rota basis, working evenings, weekends and bank holidays.
• Manage ordering, delivery and rotation of all beverage stock and relevant equipment to ensure that all areas are sufficiently stocked based on anticipated business/sales.
• Assist with stock takes and stock control, monitoring of all margins across Food/Liquor/Kiosk lines, ensure adequate stock controls are in place and that stock results and supporting data are reported as required.

Download a full Job Description here

⭐Discounted theatre tickets

⭐Training and development plans

⭐Hundreds of savings across retailers with TE&ME 

⭐Flexible hours

⭐Access to mental health resources

⭐And much more...

Eligibility criteria applies

Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 16 venues; including 14 in the UK regions; the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people in groups where we are under-represented, for example people with disabilities, from minority ethnic groups, older returners and people who are neurodivergent.

We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence.

KEY INFORMATION