G Live in Guildford has established itself as one of South East’s leading live entertainment venues specialising in music, comedy, concerts, family shows, and special events.

Stage Door Administrators are vital to the success of our business. Here at G Live, it is an exciting, fast-paced environment with a variety of shows, plays, music and comedy, as well as some community productions. We also host events including conferences, party nights, ticket dining events, and corporate functions.

Trafalgar Entertainment connects people through creative, innovative experiences by providing inspiring entertainment for everyone for life. At G Live, we are now recruiting for a zero-hour Stage Door Administrator. Shifts are flexible/variable and include evenings, weekends, and holidays.

As the postholder, you are responsible for:

• Assisting with the implementation of G Live’s Emergency and Evacuation procedures.

• Acting as a point of contact for promoters, customers and venue management colleagues, both in advance and during events at G Live, working within G Live’s GDPR guidelines.

• Having an outstanding knowledge of the venue, ready to answer any queries visiting companies may have.

• Working a combination of daytime and evening shifts on a rota basis.

• Providing excellent customer service, and deliver the venue’s core values of creativity, collaboration, excellence, and respect.

• Providing a reception service to all staff, visitors, contractors and production companies.

• Providing administrative support to a variety of venue departments as required.

• Ensuring the building is secure at the end of the night by completing a venue walkaround.

• Monitoring systems including the Building Management System (BMS), CCTV, fire board, and intruder alarm.

• Providing an excellent switchboard service of the main G Live telephone number.

• Understanding and actively contributing towards meeting the venue's sustainability ambitions. 

• Undertaking training and development as deemed appropriate by the Guest Experience Manager, keeping apprised of relevant developments.

• Carrying out any other duties appropriate to the post and as requested by the Guest Experience Management team.

This Job Description is not an exhaustive description of your duties.  You will be required to adopt a flexible approach to your role and responsibilities. From time to time, you may be required to undertake such alternative or additional duties as may be commensurate with your skills, experience, and capabilities.

A creative professional with significant experience in the theatre, music or live-entertainment space, you’ll be a self-motivated, engaging and dynamic leader.

Commercially savvy, enthusiastic and capable of influencing others (including senior members of the TE team and third-party producer clients) you’ll be energetic, proactive, results-focussed and creative in your approach.

You’ll be resilient, able to communicate clearly and excellent at forming working relationships with others.

Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focussed on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people in groups where we are under-represented, for example people with disabilities, from minority ethnic groups, older returners and people who are neurodivergent.

We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence.

⭐Discounted theatre tickets

⭐Training and development plans

⭐Hundreds of savings across retailers with TE&ME 

⭐Flexible hours

⭐Access to mental health resources

⭐And much more...

Eligibility criteria applies

KEY INFORMATION