Wyvern Theatre Swindon

For more than five decades, the Wyvern Theatre in Swindon has established itself as one of the leading live entertainment venues in Wiltshire, welcoming thousands of customers through its doors every year.

ABOUT THIS ROLE

The Hospitality Team Member role is vital to the success of our business. Our team plays a pivotal role in the delivery of quality service to our customers during showtimes and events. You will be joining a fast-paced and vibrant team to work across our café, bars, and ice cream parlour, maximising ways to enhance each customer’s experience of their night out at the theatre.

As a Hospitality Team Member, the postholder is responsible for:

• Delivering smooth, memorable, and efficient customer service using our in-house Four Pillars training as a framework to think outside of the box.

• Meeting mystery shopper criteria and following steps to maximise spend-per-head.

• Timely deliverance of stock rotation, interval orders, and drink orders.

• Ensuring food hygiene standards are followed in accordance with our Level 2 Food Safety and Food Allergy training.

• Awareness of allergy requirements via our Food Allergy Awareness training.

• Follow health & safety procedures, including our in-house COSHH, manual handling, and fire awareness training.

ABOUT YOU 

We are looking for an enthusiastic and committed individual to join our Hospitality team. You will be resilient, able to communicate clearly and excellent at forming working relationships with others. You will have a presentable, professional and approachable manner which sets an example for others to follow.

ESSENTIAL

• Experience working as part of a team.

• A motivated and friendly individual with a positive attitude.

• Self-organisation and time management.

• Available during evenings and weekends.

DESIRABLE

• Previous experience in a customer service environment.

• Previous experience in a busy theatre environment.

about trafalgar entertainment 

Founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is an award-winning global live-entertainment business, producing plays and musicals, theatre and venue ownership and operations, live music and comedy, events and hospitality, Performing Arts education, ticketing, the distribution and filming of event cinema and TV live-streaming innovative content through Trafalgar Releasing Ltd (from David Tennant in Macbeth to Taylor Swift).

Trafalgar Entertainment is home to Trafalgar Theatres (with 23 venues in the UK, Sydney, London, and across the UK), including four London Theatres - Trafalgar Theatre, The Bridge Theatre, and the new British Airways Theatre, Olympia.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people in groups where we are under-represented, for example people with disabilities, from minority ethnic groups, older returners and people who are neurodivergent.

We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence.

KEY INFORMATION