New Theatre Cardiff

New Theatre Cardiff opened its doors in 1906! It has established itself as Wales' leading live entertainment venue, with a wide array of top-quality musicals, drama, comedy, dance, family shows, one-night events, and pantomime.

About this role

As one of two Hospitality Team Leads, the main responsibilities of the role will be: To stock bars and event spaces, ensuring they are stocked to the appropriate levels and tailored to event genres to maximise sales To receive and record deliveries in line with policy and undertake general porterage duties To clean and maintain the cellars, ensuring excellent levels of hygiene and tidiness in accordance with health and safety guidelines, and regular deep cleaning of the bars and appliances To follow and monitor the implementation of the venue’s food handling policy and document all quality processes with regard to food safety To act as the designated Hospitality Team Lead to work with the Management team in creating and delivering training to the Casual Hospitality Team. This will be in the format of both induction sessions and ongoing refresher / development sessions To work with the Management team to develop and improve sales by supporting and motivating the Hospitality Team To assist with stock management ensuring minimal wastage and complete the associated paperwork To maintain effective stock control and carrying out regular stock rotation, while ensuring that all security procedures are adhered to, in order to minimise stock losses To assist, when required, both internally and externally conducted audits To provide Stage Door cover as and when rostered which to include unlocking the building in line with written security procedures. Stage Door duties would include operating the venue’s switchboard, dealing with internal and external enquiries, monitoring the venue’s fire panel and CCTV system to ensure the security of the building and working in line with all relevant policies and procedures To facilitate and ensure the provision of agreed facilities and riders requests to visiting production companies. To act as a First Aider with the provided training To understand all health and safety procedures, risk assessments and site-specific concerns, adhering to all procedures in order to minimise the risk of injury and accidents To represent the theatre in a professional manner at all times, providing excellent internal and external customer service to company colleagues, visiting production staff and building contractors To attend training courses, as required, and take responsibility for ongoing professional development Dress in accordance with Company uniform policy and wear protective clothing where issued and instructed

About You

We are looking for individuals that can work as part of a team and individually to achieve and deliver our values: creativity collaboration, excellence, and respect. The Hospitality Team Lead will primarily work in the Hospitality & Front of House department, taking responsibility for the venue’s stock and cellar spaces. They will bring in deliveries and restock the bars each shift, monitoring stock levels and ensuring the accurate recording of waste. The role will also ensure compliance with Food Safety procedures and relevant paperwork. With this in mind, the role requires a person with a keen eye for detail and the ability to maintain accurate records to ensure excellent stock control. Part of the role will be to ensure dressing rooms have the required provisions to ensure a welcoming arrival for visiting production companies including the laundering of towels and other hospitality arrangements. The Hospitality Team Lead will assist the Management Team to drive retail sales. This will involve supporting the casual team in new sales initiatives and product introductions as well developing and delivering training sessions to enhance skills in this area. The Hospitality Team Lead will work within Stage Door to provide cover as rostered. They will also receive and record deliveries and carry out general porterage duties. We are, therefore, looking for an individual who is highly self-motivated, has strong organisational skills, and the ability to problem-solve.

about trafalgar entertainment 

Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

For You

⭐Discounted theatre tickets

⭐Training and development plans

⭐Hundreds of savings across retailers with TE&ME 

⭐Flexible hours

⭐Access to mental health resources

⭐And much more...

Eligibility criteria applies

KEY INFORMATION

Position Title	Hospitality Team Lead
Location	New Theatre
Contract	Permanent
Hours	40 hours per week.
Annual Leave	33 days (including bank holidays)
Salary	£27560 per annum
Job Description	Download a full Job Description

Details
£27,560.00 per year
Location: Cardiff, CF10 3LN, GB