Glasgow Pavilion

The Pavilion Theatre has firmly maintained its reputation as Glasgow’s number one variety theatre. With a distinctive reverence for tradition and an appetite for the highest quality entertainment, it remains the last stronghold of a long music hall tradition.

ABOUT THIS ROLE

The main responsibilities of the role will include:

• Acting as the first point of contact for customers, responding to queries promptly and professionally, and escalating matters where appropriate.

• Promoting and selling our products and merchandise in line with business requirements.

• Undertaking effective stock rotation to ensure products are sold before their expiry dates, while minimising waste.

• Working collaboratively with the wider team to support the successful delivery of events and consistently uphold service standards and operating procedures. This may include scanning tickets, directing customers to their allocated seats, maintaining housekeeping standards, and assisting with the set-up and breakdown of event spaces.

• Maintaining a consistently high standard of personal presentation and appearance, ensuring the theatre’s image and reputation are upheld at all times.

• Liaising closely with the Venue Manager to support the smooth and efficient delivery of all hospitality-led events.

• Actively participating in TE training programmes and attending relevant training courses to support ongoing professional development and enhance skills and knowledge.

• Undertaking any other duties reasonably delegated by the Customer Experience Manager or Hospitality Manager that contribute to the achievement of the company’s business objectives.

This list of duties is not exhaustive. You may be required to undertake additional or alternative duties that make use of your skills, experience and capabilities, as reasonably required by the business.

ABOUT YOU

We are looking for enthusiastic and customer-focused individuals who can work confidently both as part of a team and independently, helping us to deliver an exceptional experience throughout the busy Panto season.

Our values of Creativity, Collaboration, Excellence and Respect are at the heart of everything we do, and we are looking for individuals who can demonstrate these values in their day-to-day approach.

We are looking for candidates who have:

• A genuine passion for theatre and live entertainment, together with a good knowledge of the local area and what it has to offer.

• An exceptional eye for detail, with strong written and numeracy skills.

• Excellent communication and active listening skills, with the ability to build positive relationships with both guests and colleagues.

• A willingness to learn new skills and develop their knowledge and experience.

• A positive, flexible ‘can-do’ attitude, with the ability to remain calm, effective and enthusiastic during busy periods while contributing to a strong and supportive team spirit.

• A commitment to delivering consistently high standards of customer service and ensuring every guest receives a warm, welcoming and memorable experience

YOUR EXPERIENCE

• In the customer service field

• Proven ability to adapt to the business needs and work calmly under pressure.

• Experience working in theatre or an entertainment venue.

• Have a basic knowledge in current health and safety, (training will be given in these areas)

about trafalgar entertainment 

Founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is an award-winning global live-entertainment business, producing plays and musicals, theatre and venue ownership and operations, live music and comedy, events and hospitality, Performing Arts education, ticketing, the distribution and filming of event cinema and TV live-streaming innovative content through Trafalgar Releasing Ltd (from David Tennant in Macbeth to Taylor Swift).

Trafalgar Entertainment is home to Trafalgar Theatres (with 23 venues in the UK, Sydney, London, and across the UK), including four London Theatres - Trafalgar Theatre, The Bridge Theatre, and the new British Airways Theatre, Olympia.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

KEY INFORMATION