Glasgow Pavilion

The Pavilion Theatre has firmly maintained its reputation as Glasgow’s number one variety theatre. With a distinctive reverence for tradition and an appetite for the highest quality entertainment, it remains the last stronghold of a long music hall tradition.

ABOUT THIS ROLE

The main responsibilities of the Front of House Team Member will be:

• Working across our vibrant bars, exclusive VIP area and within our auditorium, delivering exceptional service while serving a range of beverages throughout the venue

• Promoting and selling our products and merchandise with knowledge and confidence, while accurately handling transactions, reconciling sales and minimizing wastage.

• Assisting the Customer Experience Team in driving sales to deliver on SPH targets, through speed of service and creativity of sales.

• Welcoming our guests to the venue with a personable, genuine touch, ensuring no individual leaves without feeling like a valued and appreciated customer.

• Proactively responding to customer queries, scanning tickets, showing customers to their allocated seats and housekeeping.

• Collaborating with our venue team to ensure a high standard of delivery for all performances and events, setting up of our event spaces, and upholding service standards.

• Adhering to safe working procedures, maintaining good housekeeping and helping to ensure the safety of all who visit our venue, including participation in regular fire drills.

• Undertaking training in all Front of House areas including our Bars and Auditorium.

• Actively participate in team training sessions and attend courses as required, to further your self-development.

• To complete any other delegated task that may assist the company in achieving its business objectives, as required by the Front of House Management Team.

This is not an exhaustive list of duties. From time to time, you may be required to undertake such alternative or additional duties which will utilise your skills, experience, and capabilities.

ABOUT YOU

Front of House Team Members are vital to the success of our business by always delivering exceptional customer service, with high energy and determination, to maximize sales from our bars and retail points. If you’re a reliable, adaptable individual who is naturally personable and who will positively promote the reputation of the venue and its productions, then keep reading!

about trafalgar entertainment 

Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

For You

⭐Discounted theatre tickets

⭐Training and development plans

⭐Hundreds of savings across retailers with TE&ME 

⭐Flexible hours

⭐Access to mental health resources

⭐And much more...

Eligibility criteria applies

KEY INFORMATION