Churchill Theatre Bromley

The Churchill Theatre has been one of the South East’s leading live entertainment venues, welcoming over 200,000 customers through its doors every year. An eclectic programme features a popular array of top-quality musicals, drama, comedy, dance, family shows, one-night events, and a world-class pantomime. The theatre is proud to present many ‘Bromley Premiere’ shows, allowing audiences to see brand new productions prior to the West End or National Tour.

ABOUT THIS ROLE

Oversee the delivery of an efficient, high-quality Front of House service, maximizing profitability, achieving financial targets, and ensuring business objectives are met. Ensure the highest standards of customer service are delivered, facilitating smooth service and consistency between departments.

General Responsibilities

• To be a point of contact for all Churchill staff and visitors, including contractors and visiting companies, presenting a professional, welcoming and helpful manner.

• To attend training courses and development relevant to the successful execution of the job role.

• Dress in accordance with the theatres dress code.

• Late finishes may be required.

• Maximise impulse buy and spend per head opportunities and ensure all points of sale and merchandising are relevant to the audience and customer type.

• Prioritise workload, dividing time between floor and office-based operations to best meet the demands of the business.

• Support the Management team in delivering the annual Business Plan and departmental targets.

• Effectively manage all points of sale whilst at the same time supporting all Hospitality departments in conjunction with the Customer Experience Manager and Hospitality Manager.

• Ensure all Hospitality departments under line of responsibility deliver excellent service standards on a consistent basis.

• Act as point of contact and knowledge for retail merchandising behind the bars.

• Adopt a positive approach to problem solving, supporting the aim to minimise negative feedback.

• A pro-active and positive approach to solving problems in a prompt and independent manner.

• Ambition and drive with the ability to learn quickly.

• An ability to be flexible to business need and work calmly and effectively under pressure.

ABOUT YOU

Key Attributes

• Self-motivated and able to work independently, whilst also working as part as the wider Theatre team.

• Evidence of organisational and administrative experience with a professional attitude.

• Strong customer service skills essential in dealing with public, Churchill staff and industry colleagues.

• An ability to be flexible and able to work evenings, Weekends and Bank Holidays.

• Understanding of Health and Safety, Food hygiene.

• Previous experience in a customer facing/service environment.

about trafalgar entertainment 

Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

For You

⭐Discounted theatre tickets

⭐Training and development plans

⭐Hundreds of savings across retailers with TE&ME 

⭐Flexible hours

⭐Access to mental health resources

⭐And much more...

Eligibility criteria applies

KEY INFORMATION

Position Title	Front of House Team Leader
Location	Churchill Theatre
Contract	Zero Hour
Hours	Flexible
Annual Leave	Paid at 12.07% of hours worked
Salary	£13.37 per hour
Job Description	Download a full Job Description

Details
£13.37 per hour
Location: High St, Bromley, BR1 1HA, GB