Bradford Live

Bradford Live is a world class 3,000+ seated and 3,500+ standing capacity music, comedy, events and entertainment venue, together with event spaces, located in the heart of Bradford city centre.

ABOUT THIS ROLE 

Oversee the delivery of an efficient, high-quality Front of House service, maximizing profitability, achieving financial targets, and ensuring business objectives are met. Ensure the highest standards of customer service are delivered, facilitating smooth service and consistency between departments. 

KEY RESPONSIBILITIES  

• To assist in the emergency evacuation of the building and to act in accordance with building policy procedures.   

• To assist the Events Manager in ensuring the health & safety of the public during performance times.  

• To assist the Events Manager in the supervision of casual staff and provide a first point of contact for all casual performance staff, offering advice, guidance and assistance.  

• To assist the Events Manager in ensuring the public receive the highest quality customer care.  

• To assist the Events Manager in preparation of stock & merchandise.  

• To assist the Events Manager in the on-shift training of staff.  

• To assist the Events Manager in the compliance with the licensing requirements.  

• To assist in maintaining a high standard of presentation of FOH areas including sales and bar facilities.  

• To participate actively in supporting the principles and practice of equality of opportunity as laid down in the organisation's Equal Opportunities Policy.  

• To take reasonable care for the health and safety of yourself and other persons who may be affected by your acts or omissions and to comply with all health and safety legislation as appropriate.  

• As a term of your employment, you may be required to undertake such other duties and/or times of work as may reasonably be required of you, commensurate with your grade or general level of responsibility within the organisation. 

• Undertake training and development relevant to the successful execution of the job role.  

• This is not an exhaustive list of duties - from time to time you may be required to undertake such alternative or additional duties which will commensurate your skills, experience, and capabilities.  

ABOUT YOU 

We are looking for individuals that can work as part of a team and individually to achieve and deliver our values: creativity collaboration, excellence, and respect.    

Your Experience

• Evidence of organisational ability and administrative experience with the ability to prioritise time critical tasks.  

• Evidence of leading a team and working within the public sector.  

• Knowledge of problem solving with a positive and pro-active approach. 

• A strong customer service focus and a genuine desire to deliver an excellent experience, every time. 

about trafalgar entertainment 

Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

For You

⭐Discounted theatre tickets

⭐Training and development plans

⭐Hundreds of savings across retailers with TE&ME 

⭐Flexible hours

⭐Access to mental health resources

⭐And much more...

Eligibility criteria applies

KEY INFORMATION