Trafalgar Theatre London

Located on Whitehall, Trafalgar’s flagship London venue Trafalgar Theatre is a spectacular Grade II listed building. In 2021, the theatre reopened following a major multi-million-pound restoration project which reinstated the theatre back to its original heritage 1930’s design.

ABOUT THIS ROLE 

KEY RESPONSIBILITIES

• To provide positive and attentive assistance to all our patrons, in order to offer an exceptional standard of customer service and create a truly welcoming environment. 

• To help drive sales, understand, and contribute to targets by gaining product knowledge and using effective selling techniques. 

• To keep a record of designated stock throughout a shift, ensuring an effective stock rotation is carried out and investigating any discrepancies with the FOH Supervisor. 

• To adhere to all health and safety procedures in order to minimise the risk of injury and accidents, including maintaining the cleanliness of all front of house and staff areas. 

• To be vigilant at all times to protect the welfare and security of yourself, colleagues and all customers.

• As part of audience care and safety responsibilities, this role requires sustained observation of audiences during performances and therefore requires the ability to remain seated and attentive in the auditorium for the length of the show. This varies for each show. The current production of Oh Mary runs for approx. 90 minutes without an interval.

• To understand the venue’s Business Continuity Plan and participate in regular fire drills. 

• To keep a high and consistent standard of appearance, ensuring that the theatre’s image is always maintained. 

• To actively participate in training programmes and attend training courses as required in order to further self-development. 

• To complete any other delegated task that may assist the company in achieving its business objectives.

This Job Description is not an exhaustive description of your duties.  You will be required to adopt a flexible approach to your role and responsibilities. From time to time, you may be required to undertake such alternative or additional duties as may be commensurate with your skills, experience, and capabilities.

ABOUT YOU

As ambassadors for the theatre, the Front of House Performance Team are required to deliver exceptional customer service at all times, being vigilant to all things Health and Safety while being determined to maximise sales.  This integral position requires reliable, adaptable individuals who are naturally personable and who will positively promote the reputation of the venue and its productions.  They must be fully committed to working as a positive and productive member of a team, and to adhering to our front of house motto: “See, Smile, Say Hello”, to ensure all patrons have a truly great experience at our theatre.

Your contract would be from November 30th to January 9th. To apply for this role, you must be available to work all dates over the festive period. This would be 21st December to 24th December (including Christmas Eve) and 27th December – 2nd January 2027 (Including New Years Eve). Full show schedule is available online. You would also need some availability throughout the month of December for some training shifts.

about trafalgar entertainment 

Founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is an award-winning global live-entertainment business, producing plays and musicals, theatre and venue ownership and operations, live music and comedy, events and hospitality, Performing Arts education, ticketing, the distribution and filming of event cinema and TV live-streaming innovative content through Trafalgar Releasing Ltd (from David Tennant in Macbeth to Taylor Swift).

Trafalgar Entertainment is home to Trafalgar Theatres (with 23 venues in the UK, Sydney, London, and across the UK), including four London Theatres - Trafalgar Theatre, The Bridge Theatre, and the new British Airways Theatre, Olympia.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

For You

⭐Discounted theatre tickets

⭐Training and development plans

⭐Hundreds of savings across retailers with TE&ME 

⭐Flexible hours

⭐Access to mental health resources

⭐And much more...

Eligibility criteria applies

KEY INFORMATION