Wycombe Swan High Wycombe

The Wycombe Swan in High Wycombe is one of Buckinghamshire's leading live entertainment venues with a wide array of top-quality musicals, drama, comedy, dance, family shows, one-night events, and pantomime.

Old Town Hall in Wycombe is a smart, distinctive, multi-use space with staging and seating and its own fully licensed bar. Perfect for conferences or parties.

ABOUT THIS ROLE

Our ideal candidate will assist in the safe and efficient running of customer facing areas, as well as Duty Management and operational requirements of the building. They will be confident in dealing with members of the public, have a professional, courteous, and ‘can do’ attitude to work, and will take pride in delivering a clean, safe, and enjoyable environment through excellent customer service and attention to detail.

ABOUT YOU

A self-motivated individual with a genuine passion for Theatre and Live Entertainment, who will have strong customer service skills, the desire and ability to make a difference and passion for the entertainment industry

• Proven ability to effectively work in a multi-tasking environment

• An exceptional eye for detail for written, numeracy and verbal communication

• Willingness to learn new skills

• Great team spirit

• Strong communication and listening skills when dealing with colleagues, members of the public, key stakeholders, and industry colleagues

• Highly driven, organised, and able to work calmly and effectively in a fast-paced environment

• Experience in addressing and managing customer complaints and dissatisfaction.

• Experience of leading and supervising a team.

about trafalgar entertainment 

Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

For You

⭐Discounted theatre tickets

⭐Training and development plans

⭐Hundreds of savings across retailers with TE&ME 

⭐Flexible hours

⭐Access to mental health resources

⭐And much more...

Eligibility criteria applies

Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people in groups where we are under-represented, for example people with disabilities, from minority ethnic groups, older returners and people who are neurodivergent.

We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence.

KEY INFORMATION

Role Title	Front of House Duty Manager
Reports to	Front of House Manager
Hours	Flexible including evenings & weekends
Contract	Zero Hour
Holiday	Paid at 12.07% of hours worked
Salary	£15.00 per hour
Location	Wycombe Swan
Job Description	Click here for full Job Description

Details
£15.00 per hour
Location: Wycombe Swan, St Mary Street, High Wycombe, HP11 2XE, GB