The Chiswick Cinema 

The Chiswick Cinemaopened in 2021and became the first cinema to open in Chiswick since the 1930s. The venue boasts five screens, a café bar and a Lounge and Terrace. Film fans can enjoy a mixture of current releases, film seasons and event cinema in luxurious surroundings.

ABOUT THIS ROLE

• Zero hour contract

• Permanent

• Evening and weekend availability will be required

• Availability to work on Christmas Eve, Boxing Day, New Years Eve and New Years Day

• Group Interview will be held on 5th December 2025

ABOUT YOU

Passion for film and high-quality customer service

KEY RESPONSIBILITIES

• Providing world-class customer service, adding that personal touch and ensuring all our customers leave happy and wanting to return to us

• Open and close all areas of the building safely and to the highest standard

• Be knowledgeable about the cinema’s offerings and facilities

• Cleaning the screens between each performance

• Ensure you are aware of the product we sell and the times of the films we are showing

• Have knowledge on the film classifications, and ensure they are enforced

• Ensure all screens are monitored for comfort levels and film piracy

• Ensure all areas of the cinema are cleaned to a high standard throughout the day including screens, toilets and back of house areas.

• Ensure all supporting paperwork is completed and signed off by a Duty manager

• Offer drink and snack recommendations upon request

• Up-sell additional products when appropriate

• Take accurate food and drink orders, using a POS ordering software

• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages

• Check dishes and kitchenware for cleanliness and presentation and report any problems

• Respond to customer complaints and queries and resolve them when you can.

• Be knowledgeable about the services and facilities Chiswick Cinema offers (including the memberships)

• Ensure you process all transactions correctly and in line with company policy

• Guide customers to the right screens and seats where necessary

• Follow food hygiene policies and Health and safety practices

• If there are any breaches of H&S policies, ensure management is informed

• Ensure all lost property is processed in the appropriate manner

• Attend staff meetings

EXPERIENCE & SKILLS REQUIRED

• Previous experience working with food and beverage is essential.

• Exceptional and engaging customer service skills

about trafalgar entertainment 

Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

For You

⭐Discounted theatre tickets

⭐Training and development plans

⭐Hundreds of savings across retailers with TE&ME 

⭐Flexible hours

⭐Access to mental health resources

⭐And much more...

Eligibility criteria applies

KEY INFORMATION

Position Title	Front of House Team Member
Location	Chiswick Cinema
Contract	Zero Hour
Hours	Flexible
Annual Leave	Paid at 12.07% of hours worked
Salary	£12.21 per hour
Job Description	Download a full Job Description

Details
£12.21 per hour
Location: Chiswick High Road, W41SH, GB