Bradford Live

Bradford Live is a world class 3,000+ seated and 3,500+ standing capacity music, comedy, events and entertainment venue, together with event spaces, located in the heart of Bradford city centre.

ABOUT THIS ROLE 

This role will support the Food & Beverage management with the delivery of an efficient, high-quality Food & Beverage service during events held at Bradford Live maximising profitability, achieving financial targets, and ensuring business objectives are met. To ensure that the highest standards of customer service are delivered, facilitating smooth service and consistency between departments.

KEY RESPONSIBILITIES  

• To assist Food & Beverage (F&B) management in the supervision of casual staff and provide a first point of contact for all casual staff, offering advice, guidance and assistance.

• To assist F&B management in ensuring the public receive the hight quality customer care.

• To assist F&B management in preparation of stock.

• To assist F&B management by authorising and refunding any voids ensuring that all receipts are appropriately signed.

• To assist F&B management in the on-shift training of casual staff.

• To assist F&B management in the compliance with the licensing requirements and record those incidents when proof of age has been requested or when the serving of alcohol has been refused.

• To assist in cellar duties as necessary.

• To assist in maintaining a high standard of presentation of F&B areas including sales and bar facilities.

• To participate actively in supporting the principles and practice of equality as laid down in the organisation’s Equal Opportunities Policy.

• To take reasonable care for the health & safety of yourself and other persons who may be affected by your acts or omissions, and to comply with all health and safety legislation as appropriate.

ABOUT YOU 

We are looking for individuals that can work as part of a team and individually to achieve and deliver our values: creativity collaboration, excellence, and respect.    

Your Experience

• Delivering excellent customer service in a multi-tasking environment.

• Hands-on bar and waiting experience in a busy hospitality environment.

• A strong customer service focus and a genuine desire to deliver an excellent experience, every time.

• Previous experience of managing and training staff in a team leader or supervisor capacity.

• A pro-active and positive approach to solving problems in a prompt and independent manner.

• Evidence of good organisational and planning skills.

Key Attributes

• Passion for theatre / live performance.

• Excellent interpersonal and communication skills.

• Ability to work calmly and effectively in a fast-paced hospitality environment.

• Excellent organisation and ability to prioritise time critical tasks  

• Knowledge of problem solving with a positive and pro-active approach to solving problems in a prompt and independent manner.

• A ‘can-do’ attitude and a positive, flexible approach to the job role, work colleagues and peers.

• A presentable, professional, and approachable manner which sets an example for others to follow.

• Willing to work flexible hours including evenings, weekends, and Bank Holidays.

• An ability to be flexible to business needs and work calmly and effectively under pressure. 

• Highly presentable.

• Ambition and drive with the ability to learn quickly.

about trafalgar entertainment 

Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

For You

⭐Discounted theatre tickets

⭐Training and development plans

⭐Hundreds of savings across retailers with TE&ME 

⭐Flexible hours

⭐Access to mental health resources

⭐And much more...

Eligibility criteria applies

KEY INFORMATION

Position Title	Food & Beverage Team Leader
Location	Bradford Live
Contract	Zero Hour
Hours	Flexible
Annual Leave	Paid at 12.07% of hours worked
Salary	£12.98
Job Description	Download a full Job Description