Southend Theatres

At the heart of Southend-on-Sea’s cultural life are the Cliffs Pavilion and the Palace Theatre - two iconic venues united by a shared passion for live entertainment.

ABOUT THIS ROLE

Duty Supervisors contribute to the commercial success of Southend Theatres. Supporting the delivery of customer service, Duty Supervisors deliver the smooth and efficient day to day running of the venues’ operations during performances, events and daytime service. Duty Supervisors are flexible and willing to learn.

ABOUT YOU

You are customer-focused and commercially savvy, ideally with experience in theatre, events, or food and drink customer-facing operations. You have experience supervising operational staff and are eager to learn and develop new skills.

You thrive in busy, challenging, and multifaceted commercial environments, including large corporate organisations. You can think on your feet, taking the lead to positively influence the success of events and business outcomes.

You demonstrate a strong customer service ethos, with a genuine commitment to delivering an excellent experience every time. Flexible, energetic, and resilient, you are results-focused and motivated by driving profitability and efficiency.

You communicate professionally and confidently, maintaining an excellent manner with the public, colleagues, and stakeholders. You are adaptable to changing business needs, able to remain calm and effective under pressure.

You have a solid understanding of risk management, Health and Safety, and licensing obligations, and know how to apply and enforce these effectively in operational settings.

about trafalgar entertainment 

Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

For You

⭐Discounted theatre tickets

⭐Training and development plans

⭐Hundreds of savings across retailers with TE&ME 

⭐Flexible hours

⭐Access to mental health resources

⭐And much more...

Eligibility criteria applies

KEY INFORMATION

Position Title	Duty Supervisor
Location	Southend Theatres
Contract	Full Time
Hours	40 hours per week
Annual Leave	33 days per annum (incl public bank holidays)
Salary	£26,800 to £30,900 per annum
Job Description	Download a full Job Description

Details
£26,800.00 - £30,900.00 per year
Location: Southend, SS0 7RA, GB