Duty Manager | Swindon Theatres | Zero Hour
Wyvern Theatre Swindon
For more than five decades, the Wyvern Theatre in Swindon has established itself as one of the leading live entertainment venues in Wiltshire, welcoming thousands of customers through its doors every year.
ABOUT THIS ROLE
The Duty Manager is vital to the success of our business. The postholder plays a pivotal role in the smooth and efficient day to day running of the front of house operations during performances.
As the postholder is responsible for:
Lead and develop the team of volunteers in both their activity and their approach, to provide at all times a safe, warm, friendly and vibrant environment for audiences and visitors alike.
Duty Managers will work closely with all departments to identify and implement long term strategies for customer service standards and commercial income opportunities through merchandise sales and commission.
Duty Managers will represent Swindon Theatres and be the main contact when on shift to the public and visiting companies.
ABOUT YOU
A professional with experience in the theatre, music or live-entertainment space, you’ll be a self-motivated, engaging and dynamic leader.
Commercially savvy, enthusiastic and capable of influencing others (including senior members of the TE team and third-party producer clients) you’ll be energetic, proactive, results-focussed and creative in your approach.
You’ll be resilient, able to communicate clearly and excellent at forming working relationships with others.
The ideal candidate will have a proven track record in customer care with a strong ability to exercise initiative, take personal responsibility and resolve issues independently. A positive, solution focused attitude and the ability to work effectively under pressure. Flexibility to adapt quickly to demands in relation to duties and working hours which will include evenings and weekends.
about trafalgar entertainment
Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.
Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.
We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.
Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people in groups where we are under-represented, for example people with disabilities, from minority ethnic groups, older returners and people who are neurodivergent.
We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence.
For You
⭐Discounted theatre tickets
⭐Training and development plans
⭐Hundreds of savings across retailers with TE&ME
⭐Flexible hours
⭐Access to mental health resources
⭐And much more...
Eligibility criteria applies
KEY INFORMATION
Position Title |
Duty Manager |
Location |
Swindon Theatres |
Contract |
Zero Hour |
Hours |
Flexible |
Annual Leave |
12.07% holiday pay |
Salary |
£13.00 per hour |
Job Description |
Details
£13.00 per hour
Location: Theatre Sq, Swindon, SN1 1QN, GB