Southend Theatres

At the heart of Southend-on-Sea’s cultural life are the Cliffs Pavilion and the Palace Theatre - two iconic venues united by a shared passion for live entertainment.

ABOUT THIS ROLE 

Duty Managers are vital to the commercial success of Southend Theatres. Duty Managers play a pivotal role in the delivery of customer service and for the smooth and efficient day to day running of the venues’ operations during performances, events and daytime service. Collaborating across all teams, Duty Managers represent Southend Theatres as the main contact for the public and visiting companies. Duty Managers are the face of the operation, overseeing the provision of general security, porterage and cleaning, maintenance, health and safety, alongside delivering commercial success for the business.

ABOUT YOU

You are customer-focused and commercially savvy, with a strong working knowledge of theatre, events, or food and drink operations. You are comfortable operating in a highly commercial environment within a large corporate organisation.

You thrive in busy, fast-paced, and multifaceted settings, with the ability to think on your feet and positively influence the success of events and overall business performance.

You demonstrate a strong customer service ethos and a genuine commitment to delivering an excellent experience—consistently and without compromise.

Flexible, energetic, and resilient, you are results-focused and motivated by driving profitability and operational efficiency.

You communicate with professionalism and confidence, maintaining an excellent manner when engaging with the public, colleagues, stakeholders, and industry partners.

You adapt well to changing business needs and remain calm, focused, and effective under pressure.

You have proven experience in operational people management, including training and development, workforce deployment and rota management, and performance management.

about trafalgar entertainment 

Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

For You

⭐Discounted theatre tickets

⭐Training and development plans

⭐Hundreds of savings across retailers with TE&ME 

⭐Flexible hours

⭐Access to mental health resources

⭐And much more...

Eligibility criteria applies

KEY INFORMATION

Position Title	Duty Manager
Location	Southend Theatres
Contract	Full Time
Hours	40 hours per week
Annual Leave	33 days per annum (incl public bank holidays)
Salary	£26,800 to £32,900 per annum
Job Description	Download a full Job Description

Details
£26,800.00 - £32,900.00 per year
Location: Southend, SS0 7RA, GB