Fareham Live

Fareham Live is a new state-of-the-art entertainment venue boasting an 800-seat concert hall and 120-seat secondary space. It opened its doors in 2024 showcasing world-class entertainment.

ABOUT THIS ROLE

The Duty Manager is a key figure in ensuring the smooth and efficient running of front-of-house operations during performances and events. This role is central to delivering exceptional customer service and maintaining a safe, welcoming, and vibrant environment for audiences, visitors, and staff. Duty Managers lead and support the volunteer team, liaise with visiting companies, and represent Fareham Live as the primary contact during their shift.

• Act as Duty Manager on a rota basis, including evenings, weekends, and bank holidays.

• Ensure building security procedures are followed, including opening and closing protocols.

• Implement emergency and evacuation procedures, including training, drills, and briefings.

• Take responsibility for the safety of staff, public, and contractors while on duty.

• Liaise with visiting companies and tour managers to support show operations.

• Foster positive working relationships across Guest Experience teams and ensure clear communication.

• Serve as the first point of contact for customers and visiting companies during events.

• Complete all relevant paperwork, including daily reports, sales figures, and timesheets.

• Conduct regular checks of all spaces and equipment, ensuring maintenance and safety.

• Motivate and support Guest Experience staff to deliver outstanding customer service.

• Maintain a visible management presence during opening times to ensure smooth operations.

ABOUT YOU

You are a dynamic and engaging leader with experience in theatre, music, or live entertainment. You’re commercially aware, proactive, and results-driven, with the ability to influence and collaborate across departments and with external partners. You communicate clearly, build strong relationships, and thrive in a fast-paced environment. We are looking for an individual that can work as part of a team and individually to achieve excellent customer service and to deliver our values: creativity, collaboration, excellence, and respect. 

about trafalgar entertainment 

Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

For You

⭐Discounted theatre tickets

⭐Training and development plans

⭐Hundreds of savings across retailers with TE&ME 

⭐Flexible hours

⭐Access to mental health resources

⭐And much more...

Eligibility criteria applies

KEY INFORMATION