Wycombe Swan High Wycombe

The Wycombe Swan in High Wycombe is one of Buckinghamshire's leading live entertainment venues with a wide array of top-quality musicals, drama, comedy, dance, family shows, one-night events, and pantomime.
Old Town Hall in Wycombe is a smart, distinctive, multi-use space with staging and seating and its own fully licensed bar. Perfect for conferences or parties.

ABOUT THIS ROLE

The Deputy Customer Experience Manager supports and coordinates the delivery of all hospitality operations across the venue, including bars, catering, and events.

This is a hands-on, operational role, responsible for ensuring high-quality customer experience while driving secondary spend and commercial performance. The role works closely with the wider Customer Experience team to deliver a seamless, joined-up customer journey.

You will act as a visible leader ensuring the venue operates safely, efficiently, and to the highest standards.

Download a full job description here.

This Job Description is not an exhaustive description of your duties. The postholder will be required to adopt a flexible approach to their role and responsibilities. From time to time, they may be required to undertake such alternative or additional duties as may be commensurate with their skills, experience, and capabilities.

ABOUT YOU

You are a confident, hands-on hospitality leader with a passion for delivering excellent customer experiences and supporting smooth, efficient operations. You take pride in maintaining high standards and working closely with teams to ensure everything runs effectively day to day.

You thrive in fast-paced environments and are comfortable supporting large teams and busy operations with a practical and proactive approach.

You will be:

• Customer-focused and service-driven
• A clear communicator and supportive, visible leader
• Proactive, organised, and detail-focused
• Calm under pressure with strong problem-solving skills
• Flexible and willing to work evenings, weekends, and events

You will bring:

• Experience in hospitality or venue operations
• Proven ability to lead and motivate teams
• Strong operational and organisational skills
• Experience supporting teams to increase spend per head through effective upselling, service standards, and customer engagement
• A collaborative, team-first approach with a positive attitude

about trafalgar entertainment 

Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

For You

⭐Discounted theatre tickets

⭐Training and development plans

⭐Hundreds of savings across retailers with TE&ME 

⭐Flexible hours

⭐Access to mental health resources

⭐And much more...

Eligibility criteria applies

KEY INFORMATION