Customer Experience Team Member | Orchard Theatre | Casual

Orchard Theatre Dartford
Having opened in the 1980s, the Orchard Theatre in Dartford has gone on to establish itself as one of South East’s leading live entertainment venues with an eclectic programme of top-quality musicals, drama, comedy, dance, family shows, one-night events, and pantomime.
ABOUT THIS ROLE
Delivery of efficient, high-quality customer experience across all elements of the department, ensuring business objectives are met. Ensuring the highest standards of customer service are delivered, facilitating smooth service and consistency between departments.
Please note: Interviews will be held on the 11th & 12th September.
ABOUT YOU
KEY RESPONSIBILITIES & PERFORMANCE MEASURES
Health and Safety and Security
- To assist in emergency evacuation of the building.
- Liaison with various internal departments.
- Maintain Health and Safety, Food Safety and Fire Safety procedures.
- To understand Health and Safety procedures, reporting any accidents, incidents and near misses to management.
- On occasion, security of Stage Door and backstage areas including the monitoring of all people entering and exiting the building, signing in and out records, supervision and monitoring of CCTV along with the fire and intruder alarms.
about trafalgar entertainment
Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.
Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.
We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.
For You
⭐Discounted theatre tickets
⭐Training and development plans
⭐Hundreds of savings across retailers with TE&ME
⭐Flexible hours
⭐Access to mental health resources
⭐And much more...
Eligibility criteria applies

KEY INFORMATION
Position Title |
Customer Experience Team Member |
Location |
Orchard Theatre |
Contract |
Casual |
Hours |
Various |
Annual Leave |
Paid at 12.07% of hours worked |
Salary |
£12.21 per hour |
Job Description |
Download a full Job Description |