Orchard Theatre Dartford

Having opened in the 1980s, the Orchard Theatre in Dartford has gone on to establish itself as one of South East’s leading live entertainment venues with an eclectic programme of top-quality musicals, drama, comedy, dance, family shows, one-night events, and pantomime.

ABOUT THIS ROLE

The Customer Experience Team Member plays a key role in delivering an efficient, welcoming and high-quality customer experience across all areas of the Customer Experience department. Working flexibly across a range of customer-facing and operational areas, including bars, coffee and confectionery outlets, ticket scanning, the Welcome Desk and Stage Door, the role supports the smooth running of the venue and ensures customers receive a consistently high standard of service throughout their visit.

As part of the wider Customer Experience team, postholders will work collaboratively with colleagues, Customer Experience Team Leaders and Duty Managers to meet operational and business objectives. The role requires a proactive, adaptable and professional approach, with team members expected to respond to the changing needs of the venue, support different areas as required and contribute to a safe, efficient and positive environment for customers, visiting companies and colleagues.

ABOUT YOU

You will be a friendly, professional and customer-focused individual who takes pride in providing a high standard of service. You will be confident communicating with a wide range of people, including customers, colleagues and visiting industry professionals, and will be comfortable working both independently and as part of the wider Theatre team. Organised, self-motivated and able to remain calm and professional in a busy environment, adapting your approach to meet changing operational and customer needs.

Literacy and computer skills appropriate for the post and the confidence to use, or learn to use, ticketing and till systems. An understanding of Health and Safety and Food Hygiene is desirable, together with an enthusiasm for live theatre and the customer experience. As the Theatre operates across evenings, weekends and Bank Holidays, you will need to be flexible in your availability and willing to work across different areas of the Customer Experience operation as required.

about trafalgar entertainment 

Founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is an award-winning global live-entertainment business, producing plays and musicals, theatre and venue ownership and operations, live music and comedy, events and hospitality, Performing Arts education, ticketing, the distribution and filming of event cinema and TV live-streaming innovative content through Trafalgar Releasing Ltd (from David Tennant in Macbeth to Taylor Swift).

Trafalgar Entertainment is home to Trafalgar Theatres (with 23 venues in the UK, Sydney, London, and across the UK), including four London Theatres - Trafalgar Theatre, The Bridge Theatre, and the new British Airways Theatre, Olympia.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

For You

⭐Discounted theatre tickets

⭐Training and development plans

⭐Hundreds of savings across retailers with TE&ME 

⭐Flexible hours

⭐Access to mental health resources

⭐And much more...

Eligibility criteria applies

KEY INFORMATION