The Congress Theatre, Devonshire Park Theatre, and Winter Garden, along with conferencing and exhibition facilities form are collectively known as Eastbourne Theatres and form part of the award-winning Devonshire Quarter complex. The venues are widely regarded as jewels in the crown of South-East entertainment.

The Hospitality Manager is vital to the success of our business. The postholder plays a pivotal role in defining our hospitality operation to ensure our guest experience is at its best whilst maximising all revenue streams.

As the Customer Experiences Manager (Hospitality), the postholder is responsible for:

• Management of all bar operations across the Congress Theatre, Devonshire Park Theatre, Winter Garden and Welcome Building, to ensure they are delivered to the highest standards of presentation and quality by adopting a hands-on approach to all aspects of operational responsibility, undertaking floor duties as a matter of routine.
  

• Playing a key role in ensuring that Eastbourne Theatres is a welcoming venue offering outstanding service to all customers, Customers and staff across all events and spaces.
  

• Maximising income generating opportunities through a variety of methods including but not limited to effective impulse buy opportunities and product relevant to the audience and customer type.
  

• Understanding and have an excellent knowledge of managing all current Health & Safety legislation, licensing regulations and hygiene legislation.
  

• Leading the bars teams ensuring they perform with the highest possible standards of customer service.
  

• Ensuring that all bars are always well stocked with products appropriate to the relevant audiences attending

This is an operational, hands-on post which will also act as a Duty Manager as required.

You are a self-motivated individual with a passion for exceptional hospitality. You inspire and lead a team with customer care at the core, achieving results through creativity and robust hospitality knowledge. The ideal candidate will deliver an outstanding hospitality experience, lead a team to exceed targets with a focus on customer care, and be adaptable, forward-thinking, and detail oriented.

Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focussed on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people in groups where we are under-represented, for example people with disabilities, from minority ethnic groups, older returners and people who are neurodivergent.

We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence.

Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people in groups where we are under-represented, for example people with disabilities, from minority ethnic groups, older returners and people who are neurodivergent.

We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence.

⭐Discounted theatre tickets

⭐Training and development plans

⭐Hundreds of savings across retailers with TE&ME 

⭐Flexible hours

⭐Access to mental health resources

⭐And much more...

Eligibility criteria applies