Lyceum Theatre Crewe

Opened in 1911, the Crewe Lyceum has established itself as Cheshire's leading live entertainment venues and has housed a number of international stars.

ABOUT THIS ROLE

The main responsibilities of the Customer Experience Assistant will be to:
Welcome our guests into the venue with a personable, genuine greeting, considering venue security at all times. Our goal is to ensure that no individual leaves without feeling like a valued and appreciated customer.

Utilise your experience, teamed with product knowledge to proactively promote and maximize sales of products, merchandise, programmes and other items as required. This role includes bar duties and the sale of alcohol products.

Work alongside our Duty Management team, supporting all aspects of the Front of House operation, from welcoming customers and selling tickets, memberships, snacks and beverage items while delivering service standards in line with our Mystery Shopper expectations.

Collaborate with the venue team to ensure the safe and effective delivery of events, private hires, and other business activities, in line with standard operating procedures, maintaining high standards of housekeeping, and consistently acting as an ambassador for the venue.

ABOUT YOU

We are seeking enthusiastic and committed individuals to join our team. The ideal candidate will be resilient, able to communicate clearly, and skilled at building effective working relationships. You will present yourself in a professional, approachable manner, setting a positive example for others to follow.

KEY ATTRIBUTES

• A motivated and friendly individual with a positive attitude.

• Experience working as part of a team with a great team spirit.

• Ability to work effectively during busy times, specific availability during evenings and weekends.

• Strong communication and listening skills when dealing with colleagues, members of the public, key stakeholders and industry colleagues.

• Drive to learn new skills.

KEY EXPERIENCE

• Previous experience of working in a theatre / live entertainment environment.

• Previous experience of bar work and/or barista training.

DESIRABLE

• Knowledge of local surrounding area (parking, restaurants and related night life).

• Understanding and knowledge of all current Health and Safety legislation, Licensing Regulations and Food Hygiene legislation.

Please note:

This position involves the sale of alcohol and therefore requires applicants to be 18+ years.

about trafalgar entertainment 

Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people in groups where we are under-represented, for example people with disabilities, from minority ethnic groups, older returners and people who are neurodivergent.

We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence.

KEY INFORMATION