Lyceum Theatre Crewe

Opened in 1911, the Crewe Lyceum has established itself as Cheshire's leading live entertainment venues and has housed a number of international stars.

ABOUT THIS ROLE 

The main responsibilities of the Customer Experience Assistant will be to: Welcome our guests into the venue with a personable, genuine greeting, considering venue security at all times. Our goal is to ensure that no individual leaves without feeling like a valued and appreciated customer. 

Utilise your experience, teamed with product knowledge to proactively promote and maximize sales of products, merchandise, programmes and other items as required. This role includes bar duties and the sale of alcohol products. 

Work alongside our Duty Management team, supporting all aspects of the Front of House operation, from welcoming customers and selling tickets, memberships, snacks and beverage items while delivering service standards in line with our Mystery Shopper expectations. 

Collaborate with the venue team to ensure the safe and effective delivery of events, private hires, and other business activities, in line with standard operating procedures, maintaining high standards of housekeeping, and consistently acting as an ambassador for the venue. 

Please note: This position involves the sale of alcohol and therefore requires applicants to be 18+ years. This role will require you to work two of three key dates over the Christmas period (Christmas Eve, Boxing Day, New Years Eve) to be confirmed following a successful appointment.

ABOUT YOU 

We are seeking enthusiastic and committed individuals to join our team. The ideal candidate will be resilient, able to communicate clearly, and skilled at building effective working relationships. You will present yourself in a professional, approachable manner, setting a positive example for others to follow.

about trafalgar entertainment 

Founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is an award-winning global live-entertainment business, producing plays and musicals, theatre and venue ownership and operations, live music and comedy, events and hospitality, Performing Arts education, ticketing, the distribution and filming of event cinema and TV live-streaming innovative content through Trafalgar Releasing Ltd (from David Tennant in Macbeth to Taylor Swift).

Trafalgar Entertainment is home to Trafalgar Theatres (with 23 venues in the UK, Sydney, London, and across the UK), including four London Theatres - Trafalgar Theatre, The Bridge Theatre, and the new British Airways Theatre, Olympia.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people in groups where we are under-represented, for example people with disabilities, from minority ethnic groups, older returners and people who are neurodivergent.

We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence.

KEY INFORMATION