Fareham Live

Fareham Live is a new state-of-the-art entertainment venue boasting an 800-seat concert hall and 120-seat secondary space. It opened its doors in 2024 showcasing world-class entertainment.

ABOUT THIS ROLE 

The main responsibilities of the Box Office & Stage Door Receptionist will be:

• Core hours will be 8:00am–2:00pm, Monday to Friday. These hours may vary in line with business needs.

• This position will be the hub of all backstage/Box Office communications and administrative systems.

• Answer and manage telephone enquiries, providing professional customer service and directing calls to the appropriate departments when required.

• Understand and implement Health and Safety, Fire Safety

• Effective use and maintenance of our ticketing database and systems

• Manage ticket requests from companies, charities, promotions, and membership schemes

• Excellent customer service including dealing with general enquiries, booking tickets and hospitality and maximising sales

• Collaborate with the Deputy Guest Experience Manager to oversee ticket inventory, including promoter holds and returns, optimise seating availability for events, and manage customer waitlists where applicable to maximise attendance.

• Working alongside the Marketing Department to ensure all accurate marketing material is displayed to customers, also including the management of Marketing Material entering and leaving the venue.

• Create and display informational signage throughout the venue and surrounding areas as required, in accordance with requests from the Duty Manager, to support event operations and enhance the guest experience.

• Support the sale of merchandise and kiosk items during events and performances, delivering excellent customer service while contributing to revenue generation.

• Assist with the security of backstage areas: monitoring of all people entering/leaving the building via Stage Door; the maintenance of signing-in and signing-out records and the management of the issue and return of keys and radios

• Provide a reception service for the ‘back of house’ entrance to Fareham Live, including receiving deliveries, directing visitors, assisting with artistes’ enquiries, and helping staff as required

• When on stage door assist with the maintenance and cleanliness of back-of-house and dressing room areas, ensuring a safe, organised, and welcoming environment for performers and staff

This is not an exhaustive list of duties. from time to time you may be required to undertake such alternative or additional duties which will commensurate your skills, experience, and capabilities.

ABOUT YOU

Key attributes:

• Passion for theatre / live entertainment

• An exceptional eye for detail for written, numeracy and verbal communication

• Willingness to learn new skills

• Great team spirit

• Strong communication and listening skills when dealing with colleagues, members of the public, key stakeholders and industry colleagues

• Understanding of health and safety

• Ability to work effectively during busy times

about trafalgar entertainment 

Founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is an award-winning global live-entertainment business, producing plays and musicals, theatre and venue ownership and operations, live music and comedy, events and hospitality, Performing Arts education, ticketing, the distribution and filming of event cinema and TV live-streaming innovative content through Trafalgar Releasing Ltd (from David Tennant in Macbeth to Taylor Swift).

Trafalgar Entertainment is home to Trafalgar Theatres (with 23 venues in the UK, Sydney, London, and across the UK), including four London Theatres - Trafalgar Theatre, The Bridge Theatre, and the new British Airways Theatre, Olympia.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

KEY INFORMATION