Fareham Live

Fareham Live is a new state-of-the-art entertainment venue boasting an 800-seat concert hall and 120-seat secondary space. It opened its doors in 2024 showcasing world-class entertainment.

ABOUT THIS ROLE

The main responsibilities of the Box Office & Welcome Desk Receptionist will be:

• This position will be the hub of all backstage/Welcome Desk communications and administrative systems.

• Assist with the security of backstage areas: monitoring of all people entering/leaving the building via Stage Door; the maintenance of signing-in and signing-out records and the management of the issue and return of keys and radios

• Provide a reception service for the ‘back of house’ entrance to Fareham Live, including receiving deliveries, directing visitors, assisting with artistes’ enquiries, and helping staff as required

• Providing an excellent and efficient switchboard service and transferring calls to appropriate members of staff or departments.

• Understand and implement Health and Safety, Fire Safety

• Effective use and maintenance of our ticketing database and systems

• Manage ticket requests from companies, charities, promotions, and membership schemes

• Excellent customer service including dealing with general enquiries, booking tickets and hospitality and maximising sales

• Support the sale of merchandise and kiosk items during events and performances, delivering excellent customer service while contributing to revenue generation.

This is not an exhaustive list of duties. From time to time, you may be required to undertake such alternative or additional duties which will commensurate your skills, experience, and capabilities.

ABOUT YOU

Key attributes:

• Passion for theatre / live entertainment

• An exceptional eye for detail for written, numeracy and verbal communication

• Willingness to learn new skills

• Great team spirit

• Strong communication and listening skills when dealing with colleagues, members of the public, key stakeholders and industry colleagues

• Understanding of health and safety

• Ability to work effectively during busy times

Your Experience:

• Provide excellent organisation and ability to prioritise time critical tasks

• Flexible to adapt to the business needs and work calmly under pressure

• Computer Literate

• Previous experience working in theatre or an entertainment venue ideal

• Ability to work alone

about trafalgar entertainment 

Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

For You

⭐Discounted theatre tickets

⭐Training and development plans

⭐Hundreds of savings across retailers with TE&ME 

⭐Flexible hours

⭐Access to mental health resources

⭐And much more...

Eligibility criteria applies

KEY INFORMATION