Eastbourne Theatres

The Congress Theatre, Devonshire Park Theatre, and Winter Garden, along with conferencing and exhibition facilities are collectively known as Eastbourne Theatres and form part of the award-winning Devonshire Quarter complex. The venues are widely regarded as jewels in the crown of South-East entertainment.

ABOUT THIS ROLE

Do you have outstanding bar service or barista skills to show off? Or are you keen to learn some bar basics? This role is for you!

Eastbourne Theatres is a fast-paced, exciting venue, hosting a variety of live performances, party nights, private events, dining events, and corporate functions.

We are recruiting for Front of House Team Members, with a bar and retail focus to join our venue. Shifts include evenings, weekends, and holidays, so regular availability is strongly encouraged.

Front of House Team Members are vital to the success of our business by always delivering exceptional customer service, with high energy and determination, to maximise sales from our bars and retail points.

If you're a reliable, adaptable individual who is naturally personable and who will positively promote the reputation of the venue and its productions, then keep reading!

KEY RESPONSIBILITIES

• Working across our vibrant bars, retail spaces, and exclusive VIP areas, delivering exceptional service while serving a range of beverages and premium coffees to our guests.
• Promoting and selling our products and merchandise with knowledge and confidence, while accurately handling transactions, reconciling sales and minimising wastage.
• Assisting the Customer Experience Team in driving sales to deliver on SPH targets, through speed of service and creativity of sales.
• Welcoming our guests to the venue with a personable, genuine touch, ensuring no individual leaves without feeling like a valued and appreciated customer.
• Proactively responding to customer queries, scanning tickets, liaising with the Ticketing Team.
• Collaborating with our venue team to ensure a high standard of delivery for all performances and events, setting up of our event spaces, and upholding service standards.
• Adhering to safe working procedures, maintaining good housekeeping and helping to ensure the safety of all who visit our venue, including participation in regular fire drills.
• Undertaking training in all Front of House areas including our Bars, Cafe, VIP and Event spaces, Studio and Auditorium.
• Actively participate in team training sessions and attend courses as required, to further your self-development.

This is not an exhaustive list of duties. From time to time, you may be required to undertake such alternative or additional duties which will commensurate your skills, experience, and capabilities.

Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people in groups where we are under-represented, for example people with disabilities, from minority ethnic groups, older returners and people who are neurodivergent.

We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence.

For You

⭐Discounted theatre tickets

⭐Training and development plans

⭐Hundreds of savings across retailers with TE&ME 

⭐Flexible hours

⭐Access to mental health resources

⭐And much more...

Eligibility criteria applies

Role Title	Bar Staff - Front of House Team Member
Location	Eastbourne Theatres
Contract	Casual
Hours	Flexible
Holiday	Paid at 12.07% of hours worked
Salary	£12.71
Job Description	Download a full Job Description HERE

Details
£12.71 per hour
Location: Compton St, Eastbourne, BN21 4BP, GB