G Live Guildford

G Live in Guildford has established itself as one of South East’s leading live entertainment venues specialising in music, comedy, concerts, family shows, and special events.

ABOUT THIS ROLE

This role will join a small team of Assistant Customer Experience Managers. With a busy schedule of shows and events, including music, plays, comedy, community, and corporate events, the Assistant Customer Experience Managers are pivotal to the success of the day-to-day venue operation.

Each Assistant Manager holds responsibility for specific areas of the Customer Experience operation – the Front of House team, Supervisors, Ticketing team, Stage Door Team, Volunteers, and Bars / Hospitality. You will work as part of a unified team, sharing knowledge and understanding across all areas. This collaborative approach ensures that each Assistant Manager contributes meaningfully to team-wide decisions and is able to provide cover and support across the full scope of the customer experience operation.

The Assistant Managers are led by the two Customer Experience Managers, who provide insight and leadership within their specialist areas, contributing to a consistent, cohesive approach across the department.

This is an operational, hands-on role, which will also act as a duty manager on a rota’d basis.

ABOUT YOU

An experienced and adaptable operational leader, ideally with a background in the theatre, live entertainment, or cultural sectors. You’re confident leading a team, managing key areas of the customer journey, and stepping up to deliver under pressure.

Collaborative, practical, and solutions-focused, you’ll be comfortable working both independently and as part of a high-performing team. You’ll bring clear communication skills, attention to detail, the ability to coach others, and the flexibility to support the department wherever you're needed most.

You’ll also bring:

• A strong sense of ownership, accountability and pride in your designated area of responsibility, alongside a clear understanding of how all areas of customer experience work together.

• A willingness to share knowledge, contribute to shared decision-making, and desire to achieve results.

about trafalgar entertainment 

Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

For You

⭐Discounted theatre tickets

⭐Training and development plans

⭐Hundreds of savings across retailers with TE&ME 

⭐Flexible hours

⭐Access to mental health resources

⭐And much more...

Eligibility criteria applies

KEY INFORMATION