G Live in Guildford has established itself as one of South East’s leading live entertainment venues specialising in music, comedy, concerts, family shows, and special events.

This role is one of four Assistant Customer Experience Managers and are vital to the success of our business. With a busy schedule of shows and events, including music, plays, comedy, community, and corporate events, the Assistant Customer Experience Managers are pivotal to the day-to-day operation and ensuring a smooth operation.

Each Assistant Manager holds responsibility for a specific pillar – Ticketing team, Volunteers, or Front of House team (x2) – but will work as a unified team, sharing knowledge and understanding across all areas. This collaborative approach ensures that each Assistant Manager contributes meaningfully to team-wide decisions and is able to provide cover and support across the full scope of the customer experience operation.

They will work closely with the Customer Experience Managers – Hospitality and Engagement, providing insight and leadership within their specialist area and contributing to a consistent, joined-up approach across the department.

This is an operational, hands-on post which will also act as a duty manager as required.

An experienced and adaptable operational leader, ideally with a background in the theatre, live entertainment, or cultural sectors. You’re confident leading a team, managing a key area of the customer journey, and stepping up to deliver under pressure.

Collaborative, practical, and solutions-focused, you’ll be comfortable working both independently and as part of a high-performing team. You’ll bring attention to detail, the ability to coach others, and the flexibility to support the department wherever you're needed most.

You’ll also bring:

• A strong sense of ownership and pride in your pillar of responsibility, alongside a clear understanding of how all areas of customer experience work together.

• A team-first mindset and willingness to share knowledge, contribute to shared decision-making, and step in to support colleagues across the operation when needed.

Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focussed on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O’Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.

Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We’re growing fast, we’re confident in what we do, and we’re ambitious about the future. There’s never been a better time to get onboard.

We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.

Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people in groups where we are under-represented, for example people with disabilities, from minority ethnic groups, older returners and people who are neurodivergent.

We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence.

⭐Discounted theatre tickets

⭐Training and development plans

⭐Hundreds of savings across retailers with TE&ME 

⭐Flexible hours

⭐Access to mental health resources

⭐And much more...

Eligibility criteria applies

KEY INFORMATION